Refund policy

RIGHT OF WITHDRAWAL FOR CONSUMERS

Subject to the exclusions set out below, a Consumer may withdraw from an eligible distance sales contract within 14 days without giving a reason.

The withdrawal period normally expires 14 days after the day on which the Consumer, or a third party designated by the Consumer other than the Carrier, acquires physical possession of the Products.

For Orders containing multiple Products delivered separately, the period normally begins when the final Product is received.

To exercise the right of withdrawal, the Consumer must send a clear statement of the decision to withdraw to:

HAMASHBIR DI ELMALEH GAD

VIA AVOGADRO 770 SNC, 20090 BUCCINASCO (MI), ITALY

Email: info@kosherfoodineurope.com

The Consumer may use the model withdrawal form included below, but its use is not mandatory.

The withdrawal communication must be sent before the withdrawal period expires.

EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL

The statutory right of withdrawal does not apply, to the extent permitted by applicable law, to Products that are:

·        liable to deteriorate or expire rapidly;

·        fresh;

·        chilled;

·        refrigerated;

·        frozen;

·        perishable;

·        prepared specifically for the Customer;

·        made to the Customer’s specifications;

·        clearly personalised;

·        sealed for health-protection or hygiene reasons and unsealed after delivery; or

·        otherwise excluded by applicable law.

This may include, depending on the circumstances:

·        meat;

·        poultry;

·        fish;

·        dairy products;

·        cured meats;

·        delicatessen Products;

·        fresh bakery Products;

·        prepared meals;

·        chilled Products;

·        Frozen Products; and

·        opened food Products.

The exclusion from the right of withdrawal does not remove the Customer’s rights where a Product is defective, damaged, unsafe, incorrectly supplied or otherwise non-conforming.

RETURNS FOLLOWING WITHDRAWAL

Where the right of withdrawal applies, the Consumer must return the Products without undue delay and no later than 14 days after communicating the withdrawal.

Products must be returned to:

HAMASHBIR DI ELMALEH GAD

VIA AVOGADRO 770 SNC, 20090 BUCCINASCO (MI), ITALY

Unless otherwise required by law, the Consumer bears the direct cost of returning the Products.

The Consumer must take reasonable care of the Products and may be liable for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Food Products, sealed Products and hygiene-sensitive Products must not be opened where opening would remove the right of withdrawal.

The Customer must contact us before returning any Product.

Returns sent without prior communication may be refused where permitted by law.

REFUNDS FOLLOWING WITHDRAWAL

Where a valid withdrawal applies, we will refund payments received for the relevant Products, including the cost of the least expensive standard delivery method offered for the Order, where required by law.

Additional delivery costs chosen by the Consumer, including express, premium, refrigerated or special delivery charges beyond the standard delivery option, may not be refundable to the extent permitted by law.

We may withhold the refund until:

·        the returned Products have been received; or

·        the Consumer provides evidence that the Products have been sent back,

whichever occurs first, unless we have offered to collect them.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise expressly agreed.

43. MODEL WITHDRAWAL FORM

To:

HAMASHBIR DI ELMALEH GAD

VIA AVOGADRO 770 SNC, 20090 BUCCINASCO (MI), ITALY

Email: info@kosherfoodineurope.com

I/We hereby give notice that I/We withdraw from the contract of sale of the following Products:

(INSERT PRODUCTS)

Order number:

(INSERT ORDER NUMBER)

Ordered on:

(INSERT ORDER DATE)

Received on:

(INSERT DELIVERY DATE)

Name of Consumer(s):

(INSERT NAME)

Address of Consumer(s):

(INSERT ADDRESS)

Signature of Consumer(s), only if this form is submitted on paper:

(INSERT SIGNATURE)

Date:

(INSERT DATE)